AI knows almost everything. It doesn't know the inside of your building.
Visitors scan the QR code where they are standing, ask in their own language and read the answer on their own phone within seconds. The answers come from the documents you upload: the store list, the floor plans, the programme, the opening hours. No app, no sign-up, no kiosk.
- Hosted in the EU
- No identity required
- Published data processing agreement
Last reviewed: October 2026
Spot · Ground floor, main entrance
The QR code belongs to the spot, not to the building
The code at the entrance and the code on the second floor are different codes. The assistant knows where the visitor is standing and gives directions from there, with no sensors, cabling or indoor positioning hardware.
Scan
The phone's camera is enough. No app to download, no account, no form. The page opens with the venue's own name and logo.
Ask
Type, or hold the microphone and speak, up to 30 seconds per press. The page works in many languages, and the answer comes back in the language of the question.
Read
The answer arrives in writing, so directions can be re-read on the way. Within the same visit, the assistant remembers what was asked before.
“Where is the baby changing room?” asked at three spots
IllustrativeIllustrative example: the same question at three spots gets three answers. Directions are worked out from the spots and places your staff mark on the floor plan; the assistant never invents a floor, a direction or a distance.
Watch how it works
AI assistants for venues: scan a QR code, ask, get an answer
A visitor scans a QR code, asks a question in whatever language they write in, and gets an answer in seconds. There's no app and no sign-up. Answers come only from the venue's own material, directions start from where the code was scanned, and if the answer isn't there it says so instead of guessing. It never asks for personal data, and the venue's team sees what visitors asked and which answers were missing.
How to set up an AI assistant for your venue, step by step
How a venue sets up its own AI assistant, from the documents it already has to the first answer a visitor gets. A setup checklist shows what's still missing. You add the venue's details and your brand, upload the documents you already have (PDFs, Word and Excel files, presentations, plain text, even a photo of a price list), mark the places on your floor plans and print a QR code for each point. Every answer comes only from your documents, and the demand report shows what visitors asked and what they couldn't find.
The answers are for your visitors. The record is for you.
Footfall counters tell you how many people came in, not what they wanted. Every answer the assistant gives leaves a record that nobody keeps today, and all four come from the same source: the question that was asked.
Demand report
Illustrative dataWhat was asked, at which spot, at what time of day and in which language, with a list of the most-asked questions. Input for campaigns, leasing, layout and staffing.
Asked but not found
Every question your documents can't answer goes on its own list. Measured demand while you look for a tenant. Downloads as Excel or CSV.
“340 people asked for a pharmacy this month, and there isn't one in the building.”
Instant fault reports
IllustrativeA visitor writes “the toilet upstairs is closed”. The report reaches the manager's panel straight away, stamped with the spot and the time, and is sent by e-mail too. If nobody picks it up within the set time, it moves up to the next person in charge.
This is not a visitor count. What is measured is the questions asked, not the people through the door.
What we deliberately don't do: rate stores We don't collect reviews or ratings of your tenants. “Store X was bad” is an opinion, and it puts responsibility on the venue. “I couldn't find store X” is a gap the venue can fix. We collect the second.
Kiosk, signage, app, information desk or QR-code assistant?
It doesn't replace people or signs. It takes the repeated everyday questions, so your staff have time for the visitors who need a person.
| Criterion | Information desk | Printed signs and maps | Touchscreen kiosk | Venue app | QR-code AI assistant |
|---|---|---|---|---|---|
| Where the visitor uses it | At the desk | Where the sign is | At the kiosk | On their phone, once installed | On their phone, at every spot with a code |
| When it is available | Staffed hours | Always | While the building is open | Always | Always |
| Languages | The ones the staff speak | The ones printed | The ones configured, often one | The ones it was translated into | The language of the question |
| A question nobody foresaw | Yes | No | Usually only what the menu offers | Usually only what was built in | Yes, when the answer is in the documents |
| Keeping it up to date | Briefing the staff | Reprinting | Updating the kiosk content | Updating the app content | Changing the document |
| What has to be put in place | A staffed desk | Printing and mounting | Screens, installation and maintenance | An app the visitor installs | Posters with codes and the venue's documents |
| Record of what people asked | Rarely kept | None | Taps and searches, if logged | Usage analytics, if built | Every question, by spot, time and language, without identity |
One setup, many kinds of venue
Shopping centres
Store locations, campaigns, parking, events, the baby changing room. The leasing team sees measured demand for an empty unit in the asked-but-not-found list.Exhibitions and congresses
Exhibitor list, halls and stands, the seminar programme, cloakroom, shuttles. When a stand moves at the last minute, the answer changes as soon as the list is updated.Hotels and resorts
Restaurant hours, the day's programme, the spa, the kids' club, transfers. Guests ask from the lobby, the room or the beach, and the report shows what they asked for that the hotel does not offer.Airports and transport hubs
Terminals, stations and ferry ports: baggage, transfers, tickets, service points. Travellers ask in their own language, and the report shows which languages and which hours the questions pile up in.Hospitals
Outpatient clinics, registration, the laboratory, visiting hours. The assistant does not diagnose: it gives the information about the building and the service, and points to a professional for personal decisions.Campuses
Buildings, lecture halls, the library, student affairs, the cafeteria, shuttle times. A code at every building entrance for the student who is here for the first time.Municipal and public buildings
Procedures, queues, required documents, where each office is and when it is open. The head office writes it once, and every service building answers with the same information at its own spots.Museums and attractions
Opening hours, tickets, the next show or guided tour, the café, the way out. A code at each hall or attraction answers from the spot where the visitor is standing.Branch networks
Head office uploads a document once, and every branch answers from it with its own codes. A branch manager sees only their own branch's reports.We collect questions, not people
- No tenant or exhibitor can pay to be put first; the order of an answer cannot be bought.
- The assistant is set up to answer only from the documents the venue uploads. When there is no answer, it says so, and the question goes to the asked-but-not-found list.
- No account, no form, no name or phone number. The visitor scans the code and asks.
- No training on your documents: they are read when a question is asked.
- The venue is the data controller and ToRun is the data processor. Our Data Processing Agreement is published.
Documents, spots and posters, not hardware
- BeforeYou upload the store, unit or exhibitor list, floor details, opening hours and services, as Word, PDF, Excel or PowerPoint; no special format. You pick the spots, and a print-ready poster comes out of the system for each one. The page goes live with the venue's name, logo and colour, and the people you choose get panel access.
- While it runsVisitors scan, ask and read. When a document changes, the answers follow; you don't wait for us to update anything. Fault reports reach the panel and e-mail straight away, and the question allowance is visible in the panel at any time.
- AfterwardsThe demand report is in the panel, and the asked-but-not-found list downloads as Excel or CSV. The spots and codes stay where they are; what changes is the content you upload.
Frequently asked
Does it need internet?
Yes: the visitor's mobile connection or the venue's Wi-Fi is enough. The page is light and opens quickly on a weak connection.
We run more than one venue.
Each venue is set up with its own content, codes and reports, all managed from one account. Head office writes once and the venues below it answer from the same information; each manager sees only their own venue.
Can we get a surprise bill?
No. The number of questions is set in the contract and usage is visible in the panel at any time; when the number runs out, no extra charge is made without your approval.
We already have an app.
The same page can be opened from your app. The QR code is the route for the visitor who won't install anything; the two work together.
Where do the codes go?
On existing signs, directory boards and shop windows. No new structure or screen is needed, and spots can be added later.
Do we need to translate our documents?
No. You upload your documents in the language you work in; someone who asks in another language gets the answer in theirs.
What happens when the answer is not in our documents?
The assistant says it does not have that information instead of guessing, and the question goes to the asked-but-not-found list in your panel. That list shows which information is missing, and it downloads as Excel or CSV.
Can visitors speak instead of typing?
Yes. They hold the microphone button and speak, up to 30 seconds per press. The spoken question is turned into text, the recording is not kept, and the answer arrives in writing.
What is recorded about visitors?
The question, not the person: what was asked, at which spot, when, in which language and whether an answer was found. Visitors are never asked for an account, a name or a phone number, and question records contain no identity, IP address or device information.
Is the AI trained on our data?
No. The AI is not trained on your data; the documents are read at the moment a question is asked. That is why an update to a document shows up in the answers.
Let's set it up at your venue
We start with a short setup on a limited number of spots: we handle the setup and configuration, the venue provides the documents, and at the end we read the report of what visitors were looking for together. Scope, duration and terms are agreed in a meeting.
Before we meet: we can build a trial page from the public store or exhibitor list on your website, so you can try the assistant on your own phone with your own venue's information.