Refund Policy

Last updated: 1 July 2026

This Refund Policy explains how refunds work for purchases made on ToRun (the "Service"), and forms part of our Terms of Service.

At launch, paid plans are not enabled. Pricing is shown for information only and no charge can be made. This policy describes how refunds will work once paid plans are announced.

1. Merchant of Record — Lemon Squeezy

When paid plans are enabled, all payments on ToRun — subscriptions, wallet top-ups and one-time purchases — will be processed by Lemon Squeezy (Lemon Squeezy LLC), acting as our Merchant of Record. Lemon Squeezy is the seller of record for your purchase: it handles payment collection, invoicing, sales tax / VAT / GST calculation and remittance, refunds, and chargebacks. Your transaction-level contract for any purchase is therefore with Lemon Squeezy, while your service-level relationship with the platform is with ToRun. Approved refunds are returned to your original payment method by Lemon Squeezy, and the refund will appear on the same statement as the original charge (typically shown as "Lemon Squeezy" or "LEMONSQUEEZY.COM"). Lemon Squeezy's own terms and privacy notice also apply to the payment transaction.

2. Subscriptions

• You can cancel a subscription at any time from My Account → Subscription. Cancellation stops future renewals; you keep access to your plan until the end of the current billing period.
• Subscription fees are billed in advance and are generally non-refundable for the current period once it has started, except where required by applicable consumer law (see Section 4) or at our discretion.
• If you are charged after cancelling, charged twice, or charged in error, contact us and we will refund the incorrect amount in full.

3. Runs top-ups (usage credits)

• Your balance is denominated in Runs, ToRun's prepaid usage credits. Runs are a closed-loop, non-cash unit: they may only be used to pay for AI usage on the Service, and cannot be redeemed for cash, withdrawn, resold, or transferred to another account.
• Runs are spent on AI usage (per request) as you use the Service.
• Unused Runs can be refunded on request within 14 days of the top-up, less any amount already consumed, unless a longer period is required by your local law.
• Consumed Runs (AI requests already made) are non-refundable, because the underlying third-party model costs have already been incurred on your behalf.
• Runs purchased with payment do not expire. Promotional, trial, or granted Runs may carry an expiry date, which is shown when they are issued.
• Purchases made through the Apple App Store or Google Play are refunded under that store's own policy and decision, not ours; when the store asks, we provide it with the delivery and consumption data for the purchase. When a store refunds a purchase, we reverse the corresponding Runs from your balance. If those Runs had already been spent, the balance can go negative, and use of paid features is paused until a later top-up clears it.

4. Statutory cooling-off (EU / UK and similar)

If you are a consumer with a statutory right of withdrawal, you normally have 14 days to withdraw from a purchase of digital services. By starting to use the Service during this period (for example, making your first AI request or activating a subscription), you expressly request immediate performance and acknowledge that you lose the right of withdrawal for the part of the service already supplied. Any unused portion remains refundable within the cooling-off window.

5. How to request a refund

Use Help → Contact in the app, or our Contact page, with your account email and the transaction reference (order number) from your Lemon Squeezy payment receipt. We aim to respond within 5 business days. You can also request a refund directly from the Lemon Squeezy receipt email you received for the purchase.

6. Chargebacks

If you think a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Starting a chargeback without contacting us may lead to suspension of the related account or balance until the matter is resolved.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a new "last updated" date.