Which document, which floor, what time? People ask it every day. Now the answer is on their own phone.
A service building answers the same questions all day: which documents to bring, which floor the office is on, when it opens. A city answers even more of them outdoors: where the nearest public restroom is, when the museum closes, which bus goes to the old town. Today the answers sit on notice boards, on a website few people open on the spot and behind a phone line that is often busy. ToRun's AI assistant brings them to the phone of whoever is standing there, in the language they ask in.
Available now. Try it on your phone with your own institution's information. Last reviewed: November 2026
Spot · Service hall, ground floor
Where do I pay the property tax?
At the revenue office on the 1st floor, counters 3 to 6, open from 8:30 a.m. to 4:30 p.m.
Is it open on Saturday?
No, the revenue office is open Monday to Friday only.
Why public services fit it so well
The same questions, every day
Required documents, opening hours, which office, which floor. Much of what reaches the counter and the phone line has been asked many times before, and each repeat is time an officer is not spending on a case.
Every resident, in their own language
Foreign residents, students, visitors and tourists use the same services. The answer comes back in the language of the question, even when your information is published in only one.
Written once, answered everywhere
The central office writes the information once, and every service building, district office and park answers with it at its own spots.
The city has no information desk
Parks, squares, beaches and playgrounds have nobody to ask. A code on a sign there answers questions and takes fault reports where they happen.
From the service hall to the park
The code in the service hall and the code in the park are different codes, so the assistant knows where the person is standing. The answers come from the procedures, office list, opening hours and service information the institution uploads.
Illustrative examples. Answers are generated from the information the venue uploads; when the documents have no answer, the assistant says so and the question goes to the report.
Four sides of public service, four different gains
The same setup gives each side something different: residents get an answer without a queue, the front desk and phone line get time back, field teams hear about a fault from the person who saw it, and management sees what people look for and cannot find.
Get the answer without a queue
Outside office hours too, where the question comes up, in their own language, typed or spoken. No account, no form, no ID number.
Spend their time on the cases that need a person
Opening hours, documents and directions are answered at the spot. Officers keep what only people can do: the application itself, the exception, the difficult case.
Hear about a fault from the person who saw it
“A streetlight in the park is out” or “the ramp at the entrance is blocked” reaches the team responsible for that place, with its spot and time, and by e-mail. If nobody picks it up within the set time, it moves up to the next person in charge.
Plans services on what people asked
What was asked, where and in which language, and what people looked for and did not find, collected in lists. Input for signs, opening hours, staffing and information in more languages.
Where the questions start
A print-ready poster comes out of the system for each spot; the codes can also be printed on existing signs and directory boards.
After a month, you know what people were looking for, and where
The report is made of questions: what was asked, at which spot, when, in which language, and whether it was found.
Most-asked topics
Asked for, not found
Questions per hour, an average weekday
Busiest spot: service hall entrance · Busiest hour: 10:00–11:00Languages of the questions
Local language 64% · English 14% · Arabic 7% · Russian 5% · Ukrainian 4% · Other 6%Illustrative report. The real figures come from your own visitors' questions.
Signs and information
The asked-but-not-found list shows where signs and information are missing, down to the spot. It downloads as Excel or CSV.
Opening hours and staff
The spread across hours and spots shows when and where the counters, the phone line and the field teams are needed most.
Services in more languages
The languages of the questions show which languages your forms, signs and staff need next.
How it runs through the year
- Before it goes liveYou upload the procedures, office list, opening hours, fee lists and service information you already publish, as Word, PDF, Excel or PowerPoint; no special format. You pick the spots and print a poster for each. The page goes live with the institution's name, logo and color, and the people you choose get panel access.
- Every dayPeople scan, ask and read. When a procedure, an opening time or an event changes, the document is updated and the answers follow. Fault reports reach the responsible team's panel and e-mail straight away.
- Month by monthThe demand report is in the panel, and the asked-but-not-found list downloads as Excel or CSV: input for signs, opening hours and next year's plans. The spots and codes stay where they are; what changes is the content you upload.
Municipalities and public buildings
Priced by population.From €1,000 a month
10,000 answers a month included
Over 4,600,000: priced on a quote
See all venue pricesThree principles
No paid answers
No tenant or exhibitor can pay to be put first; the order of an answer cannot be bought.
It doesn't make things up
The assistant is set up to answer only from the venue's own documents and website. When there is no answer, it says so, and the question goes to the asked-but-not-found list.
No identity required
No account, no form, no name or phone number. The visitor scans the code and asks.
We collect questions, not people
The record is made of the question: what was asked, at which spot, when, in which language, and whether an answer was found. The venue sees what its visitors are looking for without knowing who they are.
Minimal data
Visitors are never asked for an account, a name, a phone number, an e-mail address or an ID number. The page asks for neither location nor camera permission.
Recordings are not kept
A spoken question is turned into text, and the recording is not stored.
No profiles
Question records contain no identity, IP address or device information, and no tracking cookies are used. The browser holds a temporary session key that keeps that visit's conversation going and is deleted when the tab closes; only if a venue turns on its optional daily question limit per device does it also keep a random key for 24 hours, used for that limit alone.
Your data stays yours
Only the people you authorize can see it. It is not sold and not used for marketing.
Roles set by contract
The venue is the data controller and ToRun is the data processor. Our Data Processing Agreement is published.
Read the Data Processing AgreementHosted in the EU
Hosting is in the European Union (Germany). When the contract ends, data is returned or deleted as you choose; the sub-processors are listed in the agreement.
Protected against misuse
Automatic bot verification and a per-visit question limit; answers and fault reports pass automatic content checks.
Frequently asked
Does anyone have to identify themselves?
No. There is no account, no form and no ID number. Question records contain no identity, and the page asks for neither location nor camera permission.
Can people submit an application through it?
No. It is not connected to e-government or appointment systems. It explains the procedure, the documents and where to go, from the information you publish.
Do we need to translate our documents?
No. You upload your documents in the language you work in; someone who asks in another language gets the answer in theirs.
Where is the data kept?
Hosting is in the European Union (Germany). The institution is the data controller and ToRun is the data processor; our Data Processing Agreement is published.
What happens when the answer is not in our documents?
The assistant says it does not have that information instead of guessing, and the question goes to the asked-but-not-found list in your panel. That list shows which information is missing, and it downloads as Excel or CSV.
What does a venue need to provide to start?
Mostly documents you already have: store, unit or exhibitor lists, floor details, opening hours, services and rules, as Word, PDF, Excel or PowerPoint. You pick the spots, and a print-ready poster with its own QR code comes out of the system for each one.
Can visitors speak instead of typing?
Yes. They hold the microphone button and speak, up to 30 seconds per press. The spoken question is turned into text, the recording is not kept, and the answer arrives in writing.
Can we get a surprise bill?
No. The number of questions is set in the contract and usage is visible in the panel at any time; when the number runs out, no extra charge is made without your approval.
Is the AI trained on our data?
No. The AI is not trained on your data; the documents are read at the moment a question is asked. That is why an update to a document shows up in the answers.
Let's set it up at your service points
We start with a short setup on a limited number of spots, together with your team: we handle the setup and configuration, you provide the documents, and at the end we read the report of what people were looking for together. Scope, duration and terms are agreed in a meeting.
Before we meet: we can build a trial page from the service information already on your website, so you can try the assistant on your own phone with your own institution's information.