Every new term, thousands of people arrive on campus for the first time. Now the way around is on their own phone, in their own language.
A campus is a small city: dozens of buildings, lecture halls with codes nobody can read at first, a library with its own hours, a student office with its own rules, cafeterias, shuttles, and visitors on open days and at conferences. First-year and exchange students arrive from many countries, and they all ask the same things: where building C is, when the library closes, which documents the student office needs, when the next shuttle leaves. Today those answers are spread across a dozen web pages, noticeboards and an information desk at the gate. ToRun's AI assistant puts them on each person's own phone.
Available now. Try it on your phone with your own campus's information. Last reviewed: November 2026
Spot · Main entrance
Where is lecture hall C-204?
In building C, on the second floor. Building C is across the main square from this entrance.
Is the library open on Sunday?
During term, yes: from 10 a.m. to 8 p.m. In the exam period it stays open until midnight.
Why a campus is one of the best places for it
New faces every term
First-year students, exchange students, new staff, families on open days, conference guests. Every term the same questions start again from zero, and the answers are already written down somewhere.
Students from everywhere
International students ask in their own language and get the answer in it, even when the student handbook is written in another. The first weeks are when that matters most.
Information in too many places
Faculty websites, noticeboards, e-mails, the student handbook. The assistant answers from the documents you upload, so nobody needs to know which office wrote which page.
A site of many buildings
Faculties, lecture halls, labs, libraries and dormitories spread across the grounds. With a code at each entrance, the answer starts from where the person is standing.
A question from the gate, the library or the dormitory
The code at the main entrance and the code in the library are different codes, so the assistant knows where the person is standing. The answers come from the campus map, building guide, opening hours, student handbook and service information the university uploads.
Illustrative examples. Answers are generated from the information the venue uploads; when the documents have no answer, the assistant says so and the question goes to the report.
Four sides of the campus, four different gains
The same setup gives each part of the university something different: the student gets an answer on the spot, student services gets time back in the busiest weeks, facilities hears about a fault from the person who saw it, and management sees what the campus is asked about, in which languages, and what is missing.
Find their way without asking around
At any hour, from the gate, the library or the dormitory, in their own language, typed or spoken. The page asks for no name and no student number, and nothing needs to be installed.
Spend the first weeks on the students who need a person
Questions about office hours, documents and places are answered where they come up. The desk keeps what only people can do: an enrolment problem, a visa letter, a student who needs help.
Hear about a fault from the person who saw it
“The lift in the library is not working” or “the lights on the path to the dormitories are out” reaches the panel with its spot and time, and by e-mail. If nobody picks it up within the set time, it moves up to the next person in charge.
Sees what the campus is asked about
What students asked for and did not find is collected in its own list: a study space open at night, printing in the dormitories, a weekend shuttle. Measured demand for a service, not a guess.
In the places where students actually ask
A print-ready poster comes out of the system for each spot; the codes can also be printed on existing signs and directory boards.
At the end of the term, you know what your campus was looking for
The report is made of questions: what was asked, at which spot, when, in which language, and whether it was found.
Most-asked topics
Asked for, not found
Questions per hour, an average day in term
Busiest spot: the main entrance · Busiest hour: 09:00–10:00Languages of the questions
English 38% · Spanish 14% · Chinese 12% · Arabic 9% · Hindi 7% · Other 20%Illustrative report. The real figures come from your own visitors' questions.
Signs and orientation
The spots where people ask most for directions show where the signs are not doing their job, and which buildings new students cannot find.
Office hours and staffing
The spread across hours and weeks shows when student services and the library need more people at the desk, especially in the first weeks of term.
Welcome material by language
The languages of the questions show which languages the student handbook and the orientation material need next.
How it fits the academic year
- Before term startsYou upload the campus map and building guide, library and office hours, the student handbook, the orientation programme, shuttle timetables and house rules, as Word, PDF, Excel or PowerPoint; no special format. You pick the spots and print a poster for each. The page goes live with the university's name, logo and colour, and the people you choose get panel access.
- During termStudents scan, ask and read. When an office moves, the library changes its hours for exams or the shuttle timetable changes, the document is updated and the answers follow. Fault reports reach the panel and e-mail straight away, and the day's questions and the not-found list can be followed in the panel.
- Between termsThe demand report is in the panel, and the asked-for-but-not-found list downloads as Excel or CSV: input for opening hours, signs and next term's orientation. The spots and codes stay where they are; what changes is the content you upload.
Universities and campuses
Priced by enrolled students.From €1,000 a month
10,000 answers a month included
See all venue pricesThree principles
No paid answers
No tenant or exhibitor can pay to be put first; the order of an answer cannot be bought.
It doesn't make things up
The assistant is set up to answer only from the venue's own documents and website. When there is no answer, it says so, and the question goes to the asked-but-not-found list.
No identity required
No account, no form, no name or phone number. The visitor scans the code and asks.
We collect questions, not people
The record is made of the question: what was asked, at which spot, when, in which language, and whether an answer was found. The venue sees what its visitors are looking for without knowing who they are.
Minimal data
Visitors are never asked for an account, a name, a phone number, an e-mail address or an ID number. The page asks for neither location nor camera permission.
Recordings are not kept
A spoken question is turned into text, and the recording is not stored.
No profiles
Question records contain no identity, IP address or device information, and no tracking cookies are used. The browser holds a temporary session key that keeps that visit's conversation going and is deleted when the tab closes; only if a venue turns on its optional daily question limit per device does it also keep a random key for 24 hours, used for that limit alone.
Your data stays yours
Only the people you authorise can see it. It is not sold and not used for marketing.
Roles set by contract
The venue is the data controller and ToRun is the data processor. Our Data Processing Agreement is published.
Read the Data Processing AgreementHosted in the EU
Hosting is in the European Union (Germany). When the contract ends, data is returned or deleted as you choose; the sub-processors are listed in the agreement.
Protected against misuse
Automatic bot verification and a per-visit question limit; answers and fault reports pass automatic content checks.
Frequently asked
Does it ask students for their student number?
No. The page asks for no name, student number or phone number, and the assistant is set up never to ask for personal data. It is not connected to student records, so it cannot see grades or enrolments.
Can we use it for open days, orientation week or a conference?
Yes. The event programme is uploaded like any other document and the codes go where the event takes place. When the event is over, the document is removed and the answers go back to everyday campus information.
Do we need to translate our documents?
No. You upload your documents in the language you work in; someone who asks in another language gets the answer in theirs.
What if a student asks about something personal, such as their health?
The assistant answers from your documents, so it can say where the counselling or health service is and when it is open. On health it gives general information and points to a professional for the personal decision; it does not diagnose, and it is not an emergency channel.
What happens when the answer is not in our documents?
The assistant says it does not have that information instead of guessing, and the question goes to the asked-but-not-found list in your panel. That list shows which information is missing, and it downloads as Excel or CSV.
What does a venue need to provide to start?
Mostly documents you already have: store, unit or exhibitor lists, floor details, opening hours, services and rules, as Word, PDF, Excel or PowerPoint. You pick the spots, and a print-ready poster with its own QR code comes out of the system for each one.
Can visitors speak instead of typing?
Yes. They hold the microphone button and speak, up to 30 seconds per press. The spoken question is turned into text, the recording is not kept, and the answer arrives in writing.
Can we get a surprise bill?
No. The number of questions is set in the contract and usage is visible in the panel at any time; when the number runs out, no extra charge is made without your approval.
Is the AI trained on our data?
No. The AI is not trained on your data; the documents are read at the moment a question is asked. That is why an update to a document shows up in the answers.
Let's set it up on your campus
We start with a short setup on a limited number of spots, together with your team: we handle the setup and configuration, you provide the documents, and at the end we read the report of what students were looking for together. Scope, duration and terms are agreed in a meeting.
Before we meet: we can build a trial page from the public information on your university's website, so you can try the assistant on your own phone with your own campus's information.