Sample output
Made on 27 October 2026
Hi [Customer Name], We’re sorry your jacket arrived with a broken zipper. We’ve approved your request for a full refund. The refund will be issued within 5 business days after we receive the returned jacket. 1. Download and print the prepaid return label: [return label/link]. 2. Pack the jacket securely and drop it off with [carrier] within [return window]. 3. Once the return reaches us, we’ll process your full refund to your original payment method within 5 business days. Best, Nord Outdoor Customer Support