Trình dịch (kèm ghi chú sắc thái)

We’re sorry your order has been delayed. Our warehouse relocated last week, which held up a small number of packages. Your order is now back in transit and should arrive by Thursday. To thank you for your patience, we’ll cover the shipping cost on your next order.

NUANCE NOTES:

• “We are sorry for the delay with your order” → “We’re sorry your order has been delayed”: More natural, conversational customer-service phrasing.
• “moved to a new building” → “relocated”: Concise and idiomatic in a business context.
• “a few parcels” → “a small number of packages”: Preserves the reassuring sense that only limited shipments were affected; “packages” is broadly neutral English.
• “Yours is back on its way” → “Your order is now back in transit”: Clarifies the reference and uses standard delivery language.
• “As a thank-you” → “To thank you”: Smoother and less marked in professional customer communication.
• “shipping on your next order is on us” → “we’ll cover the shipping cost on your next order”: Makes the idiom “on us” explicit while retaining the friendly offer.