第1步: 登录并熟悉面板
您的主管通过电子邮件邀请您,您通过链接自己设置密码。面板打开后显示“概览”,每项工作都有自己的标签页。您能修改什么取决于您的角色。
Venue panel training 1: first sign-in and a tour
Accept the invitation, choose your own password and find your way around the venue panel: the Overview, the tabs, what your role lets you change, and the How it works button.
此视频为英文。
第2步: 上传访客会问到的内容
助手只根据“内容”标签页中的文档回答:PDF、Word、Excel、PowerPoint、文本,甚至价目表的照片。为促销设置最后一天,此后助手便不再引用它。
Venue panel training 2: documents, what your assistant knows
Upload your documents, write one right in the panel, edit it when something changes, give a campaign its end date, and remove what is out of date.
此视频为英文。
第3步: 让它每晚读取您的网站
在“来源”标签页中填写一次网站、站点地图、新闻源或活动日历。变更每晚同步,您也可以先逐条审批。节假日和特殊日期在“品牌设置”中设置。
Venue panel training 3: your website and special days
Let the assistant read your website every night, check changes before they are used, read again on demand, and add holidays and other special days.
此视频为英文。
第4步: 在有人提问的地方放置二维码
每个二维码点就是一张打印的二维码,因此助手知道访客站在哪里。把点放到楼层平面图上,然后打印一种或两种语言的设计海报,或在屏幕上展示二维码。
二维码放在哪里各个入口、停车场电梯、服务台、美食广场,以及每层的自动扶梯。
Venue panel training 4: QR points and printed codes
Add a QR point, put it on the floor plan with its facing direction, print a designed poster in one or two languages, and show your codes on a lobby screen.
此视频为英文。
第5步: 先自己问一问
打开您场所的页面,问一问访客会问的问题。在“需求报表”中,每个回答都会显示它来自哪些文档。助手的语气和首屏的快捷问题在“品牌设置”中设置。
Venue panel training 5: test the assistant and tune it
Ask your assistant what guests ask, see where each answer came from, set its tone and quick questions, and know how to stop it with Safe mode.
此视频为英文。
第6步: 看看访客在问什么,并补上缺口
“需求报表”会显示问了什么、在哪里、何时、用什么语言,而不识别任何人。“找过但未找到”就是您的待办清单:补上缺少的地点或文档,然后再问一次。
Venue panel training 6: the demand report
See what guests ask, where, when and in which language, find what they could not find, and close those gaps; or get the report by e-mail every Monday.
此视频为英文。
第7步: 故障直达您的团队
访客在二维码页面或聊天中报告故障,无需留下姓名。主管会立即收到通知和电子邮件;先受理报告,再附上简短备注标记为已解决。
Venue panel training 7: visitor reports
How a guest reports a fault without giving a name, how the report reaches your team at once, and how to acknowledge, resolve or dismiss it.
此视频为英文。
第8步: 邀请您的团队
在“员工”标签页通过电子邮件邀请同事,并为每人分配角色:“场所经理”、“内容编辑”或“查看者”。没有人能看到或输入他人的密码。
Venue panel training 8: staff and roles
Invite colleagues by e-mail, pick the right role, send a new password link, and change or remove access when someone's job changes.
此视频为英文。
第9步: 每位访客,都用自己的语言
回答使用提问的语言。您可以选择页面打开时的语言,一键翻译地点和二维码点的名称,并打印双语海报。
Venue panel training 9: languages
The assistant answers in the language of each question; set the visitor page's language, translate your names, and print posters in two languages.
此视频为英文。
第10步: 留意配额
“配额”标签页显示本期已回答的问题数量和剩余数量;只计算已回答的问题。您的套餐及其限制在“订阅”标签页中。
Venue panel training 10: allowance and subscription
Read the question allowance, what counts against it and its warning line, see where the questions come from, and find your plan and limits.
此视频为英文。