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设置指南

酒店与度假村:设置AI助手

每个场所都会经历的十个步骤,配有这类场所的示例:先上传什么、二维码贴在哪里、访客最常问什么。

每段视频都是场所面板在该页面“使用方法”下显示的视频。 最近核对:2026年10月

第1步: 登录并熟悉面板

您的主管通过电子邮件邀请您,您通过链接自己设置密码。面板打开后显示“概览”,每项工作都有自己的标签页。您能修改什么取决于您的角色。

Venue panel training 1: first sign-in and a tour

Accept the invitation, choose your own password and find your way around the venue panel: the Overview, the tabs, what your role lets you change, and the How it works button.

此视频为英文。

章节
  1. 0:00 Your invitation is in your inbox
  2. 0:19 The Overview is your home
  3. 0:31 Every task has its tab
  4. 0:50 New venue? Start with Setup
  5. 1:02 Your role, your buttons
  6. 1:18 Stuck? Press “How it works”

第2步: 上传访客会问到的内容

助手只根据“内容”标签页中的文档回答:PDF、Word、Excel、PowerPoint、文本,甚至价目表的照片。为促销设置最后一天,此后助手便不再引用它。

先上传什么 您上传酒店简介、餐厅和酒吧营业时间、活动与娱乐日程、水疗和儿童俱乐部规定、接送信息和住店须知,格式可以是 Word、PDF、Excel 或 PowerPoint,无需特殊格式。您选定点位并为每个点位打印海报。页面以酒店的名称、标志和主色上线,您指定的人员获得管理后台权限。

Venue panel training 2: documents, what your assistant knows

Upload your documents, write one right in the panel, edit it when something changes, give a campaign its end date, and remove what is out of date.

此视频为英文。

章节
  1. 0:00 Answers from your documents
  2. 0:18 Waiting, then Ready
  3. 0:32 Or write it right here
  4. 0:47 Something changed? Edit it
  5. 1:04 Offers that end on time
  6. 1:17 Out of date? Remove it

第3步: 让它每晚读取您的网站

在“来源”标签页中填写一次网站、站点地图、新闻源或活动日历。变更每晚同步,您也可以先逐条审批。节假日和特殊日期在“品牌设置”中设置。

Venue panel training 3: your website and special days

Let the assistant read your website every night, check changes before they are used, read again on demand, and add holidays and other special days.

此视频为英文。

章节
  1. 0:00 Your website, read every night
  2. 0:11 Add your addresses
  3. 0:22 Ask me first
  4. 0:38 Check, then approve
  5. 0:48 Changed it today? Read now

第4步: 在有人提问的地方放置二维码

每个二维码点就是一张打印的二维码,因此助手知道访客站在哪里。把点放到楼层平面图上,然后打印一种或两种语言的设计海报,或在屏幕上展示二维码。

二维码放在哪里
大堂与前台 当天活动安排、餐厅、接送、服务
客房 时间安排、客房清洁、客房服务、如何联系前台
泳池与海滩 毛巾、酒吧和小食时间、活动
餐厅与酒吧 营业时间、预订、菜单和饮食选择
水疗、儿童俱乐部与健身房 开放时间、年龄规定、如何预约

Venue panel training 4: QR points and printed codes

Add a QR point, put it on the floor plan with its facing direction, print a designed poster in one or two languages, and show your codes on a lobby screen.

此视频为英文。

章节
  1. 0:00 One code, one spot
  2. 0:18 Put it on the plan
  3. 0:38 Print a poster
  4. 0:54 One, or all at once
  5. 1:06 A TV in the lobby?

第5步: 先自己问一问

打开您场所的页面,问一问访客会问的问题。在“需求报表”中,每个回答都会显示它来自哪些文档。助手的语气和首屏的快捷问题在“品牌设置”中设置。

访客最常问什么 餐厅营业时间 · 接送与班车 · 泳池与海滩 · 儿童俱乐部日程

Venue panel training 5: test the assistant and tune it

Ask your assistant what guests ask, see where each answer came from, set its tone and quick questions, and know how to stop it with Safe mode.

此视频为英文。

章节
  1. 0:00 Ask it yourself first
  2. 0:13 Ask what guests ask
  3. 0:29 Where did that come from?
  4. 0:44 How it talks
  5. 1:02 Questions ready to tap

第6步: 看看访客在问什么,并补上缺口

“需求报表”会显示问了什么、在哪里、何时、用什么语言,而不识别任何人。“找过但未找到”就是您的待办清单:补上缺少的地点或文档,然后再问一次。

有人问,但没有提供 深夜餐食 · 纯素菜单 · 去老城的班车

Venue panel training 6: the demand report

See what guests ask, where, when and in which language, find what they could not find, and close those gaps; or get the report by e-mail every Monday.

此视频为英文。

章节
  1. 0:00 What are guests asking?
  2. 0:21 Same question, counted once
  3. 0:45 Answered, but not from you
  4. 1:04 Add it, then check again

第7步: 故障直达您的团队

访客在二维码页面或聊天中报告故障,无需留下姓名。主管会立即收到通知和电子邮件;先受理报告,再附上简短备注标记为已解决。

工程与客房部 “去海滩的小路灯不亮了”或“B 栋电梯停了”会连同点位和时间进入管理后台,同时通过电子邮件发送。如果在设定时间内无人处理,就会上报给下一级负责人。

Venue panel training 7: visitor reports

How a guest reports a fault without giving a name, how the report reaches your team at once, and how to acknowledge, resolve or dismiss it.

此视频为英文。

章节
  1. 0:00 A guest spots a problem
  2. 0:20 Your team hears at once
  3. 0:31 Acknowledge it
  4. 0:46 Your own subjects

第8步: 邀请您的团队

在“员工”标签页通过电子邮件邀请同事,并为每人分配角色:“场所经理”、“内容编辑”或“查看者”。没有人能看到或输入他人的密码。

Venue panel training 8: staff and roles

Invite colleagues by e-mail, pick the right role, send a new password link, and change or remove access when someone's job changes.

此视频为英文。

章节
  1. 0:00 Bring your colleagues in
  2. 0:16 Pick the right role
  3. 0:32 Link lost? Send a new one
  4. 0:43 Already has an account?
  5. 0:57 Changes, and goodbyes

第9步: 每位访客,都用自己的语言

回答使用提问的语言。您可以选择页面打开时的语言,一键翻译地点和二维码点的名称,并打印双语海报。

Venue panel training 9: languages

The assistant answers in the language of each question; set the visitor page's language, translate your names, and print posters in two languages.

此视频为英文。

章节
  1. 0:00 Every guest, their own language
  2. 0:20 Names in other languages
  3. 0:41 Posters in two languages

第10步: 留意配额

“配额”标签页显示本期已回答的问题数量和剩余数量;只计算已回答的问题。您的套餐及其限制在“订阅”标签页中。

Venue panel training 10: allowance and subscription

Read the question allowance, what counts against it and its warning line, see where the questions come from, and find your plan and limits.

此视频为英文。

章节
  1. 0:00 How much is left?
  2. 0:12 Mind the warning line
  3. 0:24 Where the questions come from
  4. 0:41 Paid late? A grace period

一起在您的场馆落地

我们从有限点位的短期部署开始:安装和配置由我们负责,文档由场馆提供,最后我们一起解读访客在找什么的报告。范围、周期和条件在会谈中商定。

见面之前:我们可以根据您网站上公开的店铺或参展商名录搭建一个试用页面,让您用自己场馆的信息,在自己的手机上试用助手。

部署 · 如何进行4 个步骤
1 · 范围沟通会双方
2 · 您发送文档您
3 · 位置和海报准备就绪我们
4 · 一起审阅报告双方
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