If the App Store or Google Play took payment for a purchase in the ToRun app but your account was not credited, we now open a support request for you automatically, in the language you were using. It names the store, the product and the order so that our team can credit the purchase by hand, and you will find it with your support requests on the web and in the app. You do not need to pay again. One request is opened per order, and test purchases never open one.