Contact Us
Effective from 22 May 2026 - Version 2.0
How to Reach Us
We answer most enquiries within one business day (Istanbul time, GMT+3). For urgent production incidents, please include the word INCIDENT in the subject line so the message is routed to the on-call rotation.
Department Mailboxes
| Department | Use this for | |
|---|---|---|
| Support | /contact?category=support | Account, billing, technical help, feature questions, plan changes |
| Sales | /contact?category=sales | Team and Enterprise plans, custom contracts, volume pricing, procurement, RFPs |
| Legal | /contact?category=legal | Terms questions, DMCA takedowns, partnership terms, contract review, subpoenas, service-of-process |
| Privacy / DPO | /contact?category=legal | Data Subject Requests (GDPR, KVKK, CCPA), privacy questions, breach reports |
| Security | /contact?category=trust | Vulnerability reports, security advisories, responsible disclosure |
| Press | /contact?category=press | Media enquiries, interview requests, product announcements |
| Trust & Safety | /contact?category=trust | Abuse reports, harassment, dangerous content, child-safety concerns |
| Partnerships | /contact?category=partnership | API partnerships, integrations, co-marketing, distribution deals |
| Careers | /contact?category=careers | Hiring enquiries, internship programs (currently not hiring publicly) |
Postal Address
For matters where a postal record of service is required (legal notice, subpoena, registered correspondence), our registered postal address is provided on request to /contact?category=legal.
Office Hours
Our team operates remote-first across Europe and Asia. Primary working hours are 09:00 - 18:00 Europe/Istanbul on weekdays. On-call rotation covers production incidents 24/7.
Response Time Commitments
- Production incidents (Service down, payments failing, data loss): 1 hour during business hours, 4 hours out of hours.
- Support tickets: 1 business day for first response.
- Data Subject Requests: 30 days as required by GDPR Article 12 and KVKK Article 13.
- Sales enquiries: 2 business days for first response; longer for RFPs with custom requirements.
- Press enquiries: 2 business days.
Vulnerability Reporting
We follow a coordinated-disclosure model. Send your report to /contact?category=trust with as much detail as you can share (affected endpoint, reproduction steps, proof-of-concept). We commit to:
- acknowledging your report within 3 business days;
- providing a triage outcome within 10 business days;
- crediting you in our security advisories if you wish (or remaining anonymous if you prefer);
- abstaining from legal action against good-faith researchers who follow our disclosure policy.
Please do not publicly disclose a vulnerability before we have had a chance to remediate.
Compliance Enquiries
For compliance questionnaires (security review, SOC 2, data-processing addenda, sub-processor lists, BIA/DPIA support), contact /contact?category=legal and we will route you to the right specialist. A standard pre-filled security questionnaire is available on request.
Social and Community
Follow our public updates and join the discussion through the links on our public profile pages. Note that customer-support requests cannot be processed via social channels - please use the email addresses above so we can verify your Account and meet our response-time commitments.